Privacy Policy
Effective August 4, 2026 · last updated September 25, 2026
This policy describes how RK Creative LLC, doing business as FlexShift Pro ("FlexShift," "we," "us"), handles data on the FlexShift Pro platform.
1. What we collect
- Member profile data — name, work email, phone, employee id, seniority rank, qualifications — provided by your Union or by you.
- SMS opt-in data — if you sign up for text alerts: the mobile number you provide and a record of your consent (when and where you opted in, and any opt-out).
- Trade activity — posts, requests, approvals, and related notes.
- Technical data — authentication logs and IP addresses for security.
2. How it's used
Solely to operate the service: matching and notifying members about shift trades, enforcing the Union's trade rules, and giving Union administrators the records they need. We do not sell personal data or use it for advertising.
3. Text messaging (SMS)
If you opt in to FlexShift Pro text alerts, FlexShift Pro sends you recurring automated account notifications, on behalf of your Union, about your own shift trades: when someone requests or offers a shift on your post, when your trade is approved, and when a shift you are watching is posted (Union administrators may also be told a Union shift is ready to award). Texts are sent only after you provide your mobile number and actively check the consent box; consent is never assumed and is not a condition of union membership or employment.
- We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Mobile phone numbers and text-messaging originator opt-in data and consent are not shared with, sold to, or rented to any third parties or affiliates for marketing or promotional purposes — this information is not shared with any third party, except our SMS delivery provider (Twilio), acting on our behalf solely to deliver the messages you signed up for.
- Up to 10 messages per day; frequency varies with your Union's trade activity and your alert settings.
- Message and data rates may apply, depending on your mobile carrier plan.
- Opting out: reply STOP to any message to stop receiving texts, or turn off text alerts in Settings. Reply HELP for help, or contact [email protected].
4. Who can see it
Your data is visible only inside your Union's workspace (enforced at the database layer). Union administrators see member management data. Platform staff access systems for support and operations under audit logging.
5. Processors
Hosting: Hetzner (app), Supabase (database & authentication). Delivery: the email provider and Twilio (SMS) configured for your Union. Payments: Stripe (Unions' billing only — member payment data is never collected). Processors receive only what delivery requires and may not use it for their own purposes.
6. Retention & deletion
Data is retained while your Union's subscription is active. Deactivated members stop receiving notifications immediately. SMS consent and opt-out records are retained as required to honor and evidence your messaging preferences. After termination, Union data is deleted within 30 days of the export window closing. Members may request deletion through their Union.
7. Security
Row-level tenant isolation, role-based access, encrypted transport (TLS) and storage at rest, audited administrative actions, and least-privilege service credentials.
8. Contact
Privacy requests: [email protected](RK Creative LLC, doing business as FlexShift Pro).